Introduction
The Customer Service Quality Assurance Unit has been an organ of the Ministry Since 2012. It primary purpose is to engender a service-driven culture of excellence across the Belize Public Service, and to ensure high quality standards of public service delivery and customer experience.
Roles and Responsibilities:
Services for Internal Customer (Public Officers, Ministries & Departments)
- Employee Engagement Solutions
- Discussion sessions / workshops for service improvements
- Service Plans and Programs
- Award and Recognition Programs
- Training for Customer Service
- Collaboration among ministries for standards development and process reengineering
- Monitoring & evaluation (Impact assessment on service improvement interventions)
Services for External Customers (Citizens & the General Public)
- Information and referrals (work in progress)
- Processing of complaints
- Citizen feedback surveys and reporting